#AI #Blockchain #Personalization
Meet Mindtree at HITEC Houston and join our industry experts who will host sessions on:
1. Mainak Mojumdar on Artificial Intelligence "from Hype to Reality" - a Panel Discussion : Monday, Jun 18, 11 AM - 12 Noon
The most important general-purpose technology of our era is artificial intelligence (AI), that is the machine's ability to keep improving its performance without humans having to explain exactly how to accomplish all the tasks it is given. AI has boundless potential across the travel and hospitality industry, and we are just beginning to see the possibilities and the amazing things that we can do to take the guest experience to a new level. Discover the benefits and risks associated with AI.
2. Adnan Saulat on Demystifying the Personalization Puzzle - a Tech Talk : Tuesday, Jun 19, 11 - 11:15 AM
Personalized experiences are necessary to win the hearts and wallets of today’s travelers and, after years of hype and promise, hospitality industry is finally rushing to truly personalize their interactions with their guests. However, research reveals that companies haven’t fully mastered the art of identifying the customer needs and wants accurately and are still puzzled by the hype around Personalization leading to half baked or inaccurate approaches. In this session, we share how hospitality brands can 'Demystify the Personalization Puzzle' with "enriched 360-degree Customer View and Contextual Insights".
3. Adnan Saulat on Blockchain in Hospitality Industry - a Panel Discussion : Wednesday, Jun 20, 8:30 - 10 AM
In the past year, blockchain has become the big buzzword in hotel technology. This is just the beginning for blockchain technology, but it is clear that it will change many industries in radical ways. This technology has the potential to disrupt nearly every aspect of every industry imaginable. Understand what blockchain technology is and what industry applications will be impacted.
4. Adnan Saulat on 4 Ways AI is Reimagining the Future of Hospitality - a Technology Showcase : Thursday, Jun 21, 9 AM - 10 AM
We are now at the cusp of the era of the widespread use of artificial intelligence (AI) in hospitality. AI is being used to predict travel choices, personalize services, complete bookings and manage during stay or post stay needs. This brings us to the important question of whether AI can bring about any substantial changes to the “how the pain and pleasure of travel is managed and delivered in hospitality?” question. There are in fact four key areas where AI can strongly impact the hospitality industry to provide better assistance and elevate customer experience. These include: digital interactions that are conversational/voice-based; facial recognition with blockchain support, machine learning and accessing social media to uncover sentiment.
Adnan possesses 17 years of technology industry experience primarily in the Business consulting and analysis roles especially in the Travel & Hospitality industry. He has experience in application development/management practices and product development. His specialties encompass domains of Hospitality, Airports, Airlines, Car Rentals, AI, NLP, Machine Learning, Business Analysis, Mobility, Application Development / Management and Agile/SCRUM/SaFe methodologies.
Mainak comes with 25+ years of experience of developing strategies, architecting and implementing Next Gen innovative, complex and value driven technology solutions in the industry. His strengths include global application development and maintenance, strategic outsourcing, business and process optimization, infrastructure, IT governance, service management and global account management in various industries including Hospitality.
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